Transforming Customer Experience with Big Data

Date: 
Thursday, July 18, 2019 - 18:30
Source: 
Big Data London
Attendees: 
99
City: 
London

*Attendees must register free with the venue here: https://skillsmatter.com/meetups/12553-transforming-customer-experience-with-big-data*

It is now accepted wisdom that insights gained through the analysis of big data can be used to improve customer and citizen engagement and experience. In this meetup we'll be looking at some of the best ways to maximise the return you can expect from customer data and learn from two companies who have already started that journey.

TALK 1: Move Fast And Make Things
The rise of the platform economy and how the most successful brands are making things happen off the back of a solid customer data foundation. Coupled with the importance of data interoperability in an organisation’s ability to provide a seamless and modern Customer Experience.
Speakers: Tim Norris, VP Sales EMEA, mParticle &
John Bramford, Senior Solutions Engineer, mParticle &
Alex Kesaris, Enterprise Sales Director, mParticle

TALK 2: A Look at the technology of LUNO and Adjust
A look at Customer Data Pipelines in action with leading Bitcoin Exchange Luno and mobile marketing experts Adjust.
Speakers: Srinu Chowhan, Head of Growth at Luno &
Richard Smith, Solutions Partner at Adjust

TALK 3: How real-time data processing is used for application in customer experience? Why is Flink the ideal stream-processing engine?
Speaker: Christos Hadjinikolis, Senior ML Engineer, Data Reply UK

Beer & Pizza will be provided during networking, following the meetups at approx 8:30pm

Skills Matter

10 South Pl